FAQs

We’ve collated some of the most frequently asked questions to help you find the answers that you are looking for.

Products

Yes, we have a wide range of surfaces that are acid-free. Click here to view the list.

Yes, our paints are non-toxic.

Yes, we do sell colour wheels. Please visit our store locator to find your nearest store or online retailer.

Our latest Safety Datasheets are on the product pages in the Download tab. These are the most up-to-date data sheets.

We have different ranges for different artistic expertise:

  • Our Simply range is for entry-level artists and hobbyists.
  • Our Graduate range is aimed at students.
  • Our Aquafine, Georgian and System3 ranges are aimed at artists.
  • Our Artist's and Designer ranges are our top-of-the-line artist ranges.

Our products, when stored correctly have very long shelf lives - on average around 5-15 years.

In the UK, we sell the brands and products from the FILA Group that have EN71 compliant products. Please contact us or the brand directly with the product in question.

The tubes when cleaned are recyclable. The most environmentally friendly way of cleaning would be to put the washings into a sand bin. This prevents any washings from going to the sewer.

This symbol is attributed to substances that are hazardous to the environment - this is a standard symbol on artists' paints. This is why we recommend putting the washings into a sand bin.

We recommend taking a look at our safety data sheets for your chosen paint as these include safety precautions and any reactions which could happen. The datasheets can be found on our website, by clicking the product and then the downloads tab.

We have a variety of brushes depending on the medium used and style of painting. Why not take a look at our handy guide on choosing the best paintbrush for your technique, click here.

Drying oil is an oil that thickens or hardens on exposure to air.

We use Sunflower oil in whites and Linseed oil in all other colours.

Some products have a range of whites that include mixing white and underpainting white. Mixing whites are used to mix colours and retain their brightness and maintain their saturation, whilst underpainting whites are a faster drying white which allows other layers to adhere to it easily.

Our product ranges include a variety of different types of products based on their formulas and use. For example, we have a variety of inks including acrylic, watercolour, and many others based on specific techniques. In our acrylic ink range, we have two main products and their main difference is that System3 inks are opaque inks whilst FW uses more natural pigments.

We have a large selection of mediums, please visit https://www.daler-rowney.com/art-mediums/ to view by technique.

Our art products for students and hobbyists are excellent value for money while remaining reliable and of a high standard, whilst our artist products are highly pigmented and designed to withstand years of use.

The vast majority of artist paints are non-hazardous mixtures. Hazardous materials tend to be used more in mediums (due to the solvents used) and the hazards are clearly identified on the product labels and SDS.

The symbols represent where the paint can be used, for example, Canvas, Murals, Glass, Textiles, Interior/Exterior. Please visit the colour charts on the individual product pages to view the full list.

You will need to use the correct primers and finishes for a selection of surfaces, i.e., murals will need a varnish to make them waterproof and a primer on most wall surfaces to get the full colour. We do always recommend trialling on a small area and testing first.

Terminology

Hue is a gradation or variety of colours.

FSC (Forest Stewardship Council) is an independent, non-governmental, not for profit organization established to promote the responsible management of the world's forests. Visit their website for more information: https://fsc.org.

Pigments are the colour chemical in paint and are insoluble particulate materials that also provide opacity, and gloss control.

Solvents are used to thin oil paints for creating a wash or for a thin underpainting/drawing layer. Solvents are also used as part of many oil painting mediums and to clean oil brushes.

Lightfastness is a property of a colourant such as dye or pigment that describes how resistant to fading it is when exposed to light.

Tips

To open the Fluid Acrylic tubes, cut along the top line.

Paints can be revived with water or, in the case of oil, turpentine.

We advise that you test a small area first before committing to the whole painting.

Most artists wait around 6 months before applying varnish, however, test the surface of the painting with caution with a fingernail/thumb test if you are looking to varnish before 6 months.

To attach the canvas wedges, please watch the following video: https://www.youtube.com/watch?v=BvC_tHXiPss

Other

To request a new how-to, please send us your request via the contact us form.

You can request new paint lids via our contact us form.

We previously had several QR codes on our packaging. Please take a look at the product range brand and visit the brand pages to view more information on the purchased brands.

For Simply products, please visit our How-To's to find the Simply how-to guides.

The Fine Art Trade Guild was formed in 1910 as the successor to the 1847 Printsellers’ Association, set up to oversee the fine art print trade. The Guild continues to set standards for prints, and our ArtSure scheme has brought those standards into the digital age. In addition, it sets standards and guidelines for picture framing, including the Four Levels of Framing and Quality Standards for Mountboard.

Daler-Rowney is one of the founding members.

For more information, please visit: https://www.fineart.co.uk/

Our products are not tested on animals.

Daler-Rowney does not use animal-derived ingredients in most colours and mediums it produces. The only exceptions to this are the pigment Bone Black (PBk9), Ox-Gall solution and Kandahar ink (Shellac).

You are able to request samples on the mountboards, Murano, and Canford paper in the UK only. We do not send paint samples out.

Please use the contact us form to request your samples.

Retailers/Education

In the UK - To buy directly from us you must be a retailer or a school/university/college. Minimum orders are £250. Please fill out the contact us form to request a retail account.

Not in the UK – Please fill out the contact us form and we will forward your email to your local FILA office.

End Consumer

In the UK - If you are an end consumer, please use our store locator to find your nearest retailer.

Not in the UK – Please note we are in the process of updating our store locator to include worldwide locations, in the meantime please fill out the contact us form and we will forward your email to your local FILA office.

Yes as Daler-Rowney is part of the FILA Group, all brands from the FILA portfolio are available through Daler-Rowney in the UK. The brands included are Giotto; Giotto be-bé; DAS; Lyra; Arches; Canson; Strathmore; Princeton; Maimeri; and LUKAS.

For your local FILA office, please visit the FILA website.

In addition, Daler-Rowney sells UK specific brands that include Creativity International; Creativity Backgrounds; and Creativity Inspired.

For more information, please contact us via our enquiry form.

To request access to our assets, please contact us using the form to request the link.

To request access to our logo, please contact us using the form to request the link.

We love to collaborate with artists, however, we do consider sponsorships and collaborations on a case-by-case basis.

For more information or to enquire, please use the contact us form.

Please add any social media profiles, portfolio websites and key information/statistics into the message field.

Unable to find what you are looking for? Contact us via our enquiry form.

 

Looking for further how-tos and tips? Visit our Discover How-To section.