Bracknell Careers | Job Spec
Fulfilment Supervisor Job Spec
Here at Daler Rowney, we have been inspiring creativity since 1783. Artists are at the core of everything we do. We develop, produce and deliver products, which are not only fit for our purpose but exceed the expectations of our artists' community. Our mission is to inspire by creating sustainable, qualitative, durable art materials every day, every year for everybody, making art accessible.
You have full ownership of the ‘Pick to Deliver’ process and logistics. This will encompass.
- Picking order process. Prioritisation, troubleshooting and resource allocation.
- Order collation. Synchronisation and troubleshooting.
- Packing. Across all markets, following customer requirements.
- Managing order collections at the best service and cost.
- Manage exceptions and priorities with customer service and the Distribution Office Support team.
- Work alongside Leaders and Supervisors to resolve any problem impacting the outbound flows.
- Oversee the return logistics.
- Manage external suppliers.
Key Skills & Attributes
Monitor performance, drive improvement and resolve challenges and issues.
Deliver customer expectations within defined service level agreements.
Continuously improve customer experience through accurate monitoring and process changes within a cost-efficient and traceable framework.
Drive effort and procedures to motivate, lead and develop staff to achieve objectives and comply with company policies and procedures, addressing shortfalls in performance, whilst continually striving for continuous improvement.
Systematically reconciles conflicting pressures into consistent and intelligent business decisions.
Allocate tasks and workload efficiently across the team to obtain the best overall outcome.
Control and monitor costs within your area of responsibility e.g., overtime, absence, transport carrier costs.
Responsible for the H & S of your department.
You will have:
Previous experience within a Team Leader, Supervisory or Managerial role.
Previous experience in managing a team.
Ideally, previous experience with an ERP (SAP or IFS)
Awareness of Picking, Packing, Transport, Logistics, Distribution or Warehousing environments.
The ability to remain calm and focused under time pressure.
The ability to solve problems independently and with confidence.
A logical and methodical approach to all tasks.
PC Literate, able to use Excel to intermediate or advanced level.
A strong communicator.
How To Apply
To apply for the above job, please email email@example.com, stating the job role in the Subject line.
When applying for this role, please advise us of your location and salary expectations.
This job is based at the Bracknell site.