Bracknell Careers | Job Spec

Export Administrator

Here at Daler Rowney, we have been inspiring creativity since 1783. Artists are at the core of everything we do. We develop, produce and deliver products, which are not only fit for our purpose but exceed the expectations of our artists' community. Our mission is to inspire by creating sustainable, qualitative, durable art materials every day, every year for everybody, making art accessible.

We are currently recruiting for an Export Administrator. You must have relevant export experience to be considered for this role.

Responsibilities

  • Dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders, Chamber of Commerce and the end user/distributors.
  • Order taking and keying including telephone and email. Also being able to recognise an opportunity to be proactive which may lead to an additional sale or sales.
  • Processing and progressing orders, to give the customer exact details of his/her order, status, progress, latest delivery details, problems, alternatives etc.
  • Managing shipping arrangements, instructions, documentation and liaison between the various parties involved.
  • Processing customer complaints and credit notes quickly and accurately, thus pinpointing any problems and avoiding unpaid invoices as a result of such delays.
  • Being pro-active when dealing with internal/external customers. the end result is to build respect and rapport, which benefits all our customers, both internal and external.
  • To undertake and identify training as recommended and agreed with the Supply Chain Director.
  • Carry out general administration duties as instructed by the Supply Chain Director.

Key Skills & Attributes

  • Knowledge of Export/Customs documentation and processes essential
  • Professional and positive communication skills.
  • High level of computer literacy.
  • SAP experience an advantage.
  • Good numerical and literacy skills
  • Able to work well within a team environment.

 

How To Apply

To apply for the above job, please email webmaster@daler-rowney.com, stating the job role in the Subject line.
When applying for this role, please advise us of your location and salary expectations.
This job is based at the Bracknell site.