Bracknell Careers | Job Spec

UK Customer Service Coordinator Job Spec

Here at Daler-Rowney, we have been inspiring creativity since 1783. Artists are at the core of everything we do. We develop, produce and deliver products, which are not only fit for purpose but exceed the expectations of our artists' community. Our mission is to inspire by creating sustainable, qualitative, durable art materials every day, every year for everybody, making art accessible.

We have a wide customer base from artists, and schools to large supermarket chains. For this role, we are looking for a Customer Service Coordinator who can hold the customer at the heart of everything they do. You must thrive in a challenge, be resilient and be a team player. You should be able to look for solutions and should be a comfortable and effective communicator at all levels. This role reports to the Customer Service Manager.

We believe in ‘sales through service’. That means always giving our customers the best, world-class service, making them feel welcome and helping them choose the right product. You must have excellent customer-facing and communication skills (emails and phone).

You would constantly strive to provide good customer service, listen to customers’ suggestions/feedback and pass them on to the relevant department. You will be an ambassador of our brands in the UK.


  • Dealing with enquiries from both internal and external customers i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, and third parties such as freight forwarders and freight carriers.
  • Processing and progressing orders, to ensure the customer knows information about order status, progress, latest delivery details, problems, alternatives, etc. The expectation is that you take full control from order entry to invoice for your customers.
  • Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and being confident to raise ideas to streamline the process.
  • In contact with customers and being the voice of the business through calls, emails and chats.
  • Informing and helping customers in their choices as well as answering customer queries.
  • Ensuring portals and any other day-to-day administrative work are up to date.

Key Skills & Attributes

  • Not deterred by barriers, be positive and look for solutions.
  • Able to use MS Office to a high level is essential.
  • Excel - basic to intermediate / Outlook - basic to intermediate level essential.
  • Able to communicate confidently and clearly, both verbally and written.
  • Team worker
  • Keen to take control of customer processes and work under own initiative.
  • Have a passion for offering a great service.
  • Experience preferred in B2C environment.
  • Experience with SAP.

 Salary is DOE.


How To Apply

To apply for the above job, please email, stating the job role in the Subject line.
When applying for this role, please advise us of your location and salary expectations.
This job is based at the Bracknell office.