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Robert Simmons Titanium Silver Handled Brushes

How and where does one return these lifetime guaranteed brushes. I was told that Daler Rowney manufactures them now.

New set of Simply Simmons coated w/ something

Hello, being a relative newcomer to the art scene, I received a new set of brushes, Simply Simmons, for my birthday yesterday. The brushes seem to be coated with some substance. Can you tell me how to remove this substance?
Thanks.
Steve

Returning life time guaranteed brushes

Please respond someone

Returning procedure

 

 

Dear Pamela. Our US team should contact you shortly on this suubject.

 

 

Brushes

My guess is that it's just a water soluble substance to keep the bristles in shape and to a point while on the shelf. Just wash them in a bit of water. They'll be ready to go.

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